Privacy policy

DT Travel – Transfers & Tours, Athens, Greece

These Terms & Conditions (“Terms”) govern all bookings, transfers, tours, and related services (“Services”) provided by DT Travel, located in Athens, Greece. By booking or using our Services, you (“Client”) agree to be bound by these Terms. Please read them carefully before making a reservation.

1. Booking & Payment

1.1. All bookings must be made through our official website, booking platforms, email, or authorized partners.
1.2. Full payment or a deposit (as specified during booking) is required to confirm a reservation.
1.3. Prices include all applicable taxes unless otherwise stated.
1.4. The Client is responsible for providing accurate personal, contact, and travel details at the time of booking.

2. Services Provided

2.1. We provide private and group transfers, city tours, excursions, and personalized travel itineraries within Athens and other destinations in Greece.
2.2. Vehicle type, service timing, and itinerary details will be confirmed at the time of booking.
2.3. For transfers, waiting time of up to 60 minutes for airport pickups and 15 minutes for city pickups is included. Additional waiting time may incur extra charges.

3. Client Responsibilities

3.1. Clients must be ready at the designated meeting point at the agreed time.
3.2. Any delays must be communicated to us immediately.
3.3. Children must be accompanied by adults and use appropriate safety seats when required by Greek law.
3.4. Clients must follow safety instructions provided by drivers or guides.

4. Changes & Modifications

4.1. Requests to modify booking details (time, date, number of passengers, destination, etc.) are subject to availability.
4.2. Additional charges may apply for modifications made less than 24 hours before the scheduled service.

5. Cancellation & Refund Policy

5.1 Client Cancellations

Full refund for cancellations made more than 24 hours before the scheduled service time.
No refund for cancellations made within 24 hours of the scheduled service time.
No refund will be issued for no-shows or failure to meet the driver/guide at the agreed location.

5.2 Company Cancellations

In the rare event that we must cancel a service due to unforeseen circumstances (e.g., vehicle breakdown, extreme weather, safety concerns), clients will be offered:

A full refund, or
The option to reschedule without additional charge.

We are not responsible for additional costs incurred by the Client (e.g., accommodation, flights, third-party tickets).

6. Delays, Traffic & External Factors

6.1. While we aim to adhere to agreed schedules, traffic, strikes, road closures, or other unforeseen events may cause delays.
6.2. The company is not liable for missed flights, ferries, reservations, or other losses caused by delays beyond our control.
6.3. Clients are advised to allow ample time before flights or other connections.

7. Luggage & Personal Items

7.1. Each passenger is permitted a reasonable amount of luggage, subject to vehicle capacity.
7.2. The company is not responsible for loss or damage to personal belongings left unattended in the vehicle.
7.3. Clients must inform us in advance of oversized luggage, strollers, wheelchairs, sports equipment, or special cargo.

8. Conduct & Safety

8.1. Smoking, illegal substances, and disruptive behavior are strictly prohibited in all vehicles.
8.2. Drivers and guides reserve the right to refuse service to clients who pose a safety risk or behave inappropriately.
8.3. No refunds will be issued if a service is terminated due to inappropriate client behavior.

9. Insurance & Liability

9.1. All vehicles are insured in accordance with Greek law.
9.2. The client is responsible for any damage caused to the vehicle due to negligence or misconduct.
9.3. To the fullest extent permitted by law, the company is not liable for indirect, incidental, or consequential damages.

10. Force Majeure

The company is not liable for failure to provide services due to events beyond reasonable control, including but not limited to natural disasters, wars, strikes, epidemics, government restrictions, or major transportation disruptions.

11. Privacy Policy

DT Travel is committed to protecting your personal data in accordance with:

EU General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679,
Greek Data Protection Law 4624/2019, and
Relevant guidelines from the Hellenic Data Protection Authority (HDPA).

We collect and process personal data lawfully, fairly, transparently, and only for legitimate business purposes related to the provision of transfer and tour services.

12. Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with Personal Data, please contact us so we can delete it.

13. Use of the Website

13.1. The content of this Site is for general information and personal use.
13.2. You agree not to misuse the Site, attempt unauthorized access, or engage in any activity that may damage or disrupt our systems.
13.3. We reserve the right to modify or suspend the Site at any time without notice.

14. Intellectual Property

14.1. All content on this Site—including text, images, logos, graphics, design, and layout—is owned by DT Travel or licensed for use.
14.2. You may not reproduce, distribute, or modify any content without prior written permission.

15. GDPR & Data Protection

We are committed to protecting your personal data in accordance with:

EU General Data Protection Regulation (GDPR) (EU) 2016/679
Applicable national laws (such as Greek Law 4624/2019 if based in Greece)

15.1 Personal Data We Collect

Depending on your interactions with the Site, we may collect:

Name and contact details (if you submit forms)
Email address
Cookies and usage data
IP address and device/browser information

15.2 Legal Basis for Processing

Your personal data is processed lawfully based on:

Contract necessity (e.g., when you contact us for services)
Consent (e.g., newsletter signup, marketing cookies)
Legitimate interest (e.g., ensuring website security)
Legal obligations (e.g., tax or regulatory requirements)

15.3 Your GDPR Rights

Under GDPR, you have the right to:

Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Object to processing
Restrict processing
Data portability
Withdraw consent at any time
File a complaint with your national Data Protection Authority

16. Cookies

16.1. Our Site uses cookies to ensure functionality, improve user experience, and analyze traffic.
16.2. Upon first visit, you will be asked to accept, reject, or customize cookie settings via a cookie banner.
16.3. You may change or withdraw consent at any time from your browser settings or our Cookie Settings page.

17. Third-Party Services

17.1. We may use trusted third-party providers such as:

Web hosting services
Analytics tools (e.g., Google Analytics, only with consent)
Email or marketing platforms

17.2. These providers may process data on our behalf under GDPR-compliant Data Processing Agreements (DPAs).

18. External Links

Our Site may contain links to external websites. We are not responsible for their content, policies, or practices. Accessing third-party websites is at your own discretion.

19. Limitation of Liability

19.1. We are not liable for any direct or indirect loss arising from the use or inability to use this Site.
19.2. We do not guarantee that the Site will always be error-free, secure, or uninterrupted.